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You can play with confidence knowing that your personal information is safe, and you can focus on the games that pay. What information is gathered and how is it used to run the website, handle £, and follow the law in UK? This Privacy Policy explains. It also tells you what choices and rights you have as a UK player, such as the ability to access, make changes, and ask for deletion.
Your privacy is very important to us at Bingo Crazy Casino. There are several options for managing your personal information. This Privacy Policy explains what information we gather, why we gather it, how we use it, and what choices you have.
The ways we use your information are agreed upon when you make an account and use our website. Your use of the services and giving out personal information through the site is prohibited if you don't agree to these terms.
We only collect the information we need to open and keep up your account, provide gameplay and payments, keep the platform safe, and follow the law and regulations. name, date of birth, username, password, email address, phone number, and the country where you say you live are all required account information. IDs, proof of address, and sometimes proof of payment method ownership are examples of identity and verification data that are used for Know Your Customer (KYC) checks.
You need to keep track of your deposits and withdrawals (for example, a $20 deposit or a request to withdraw $500), your billing information, and a few payment method identifiers in order to safely process transactions. Playing games and using your account, including your game history, session times, bonus use, settings for responsible gaming, and conversations with support. This includes your IP address, device identifiers, browser type, operating system, and logs. This information helps stop fraud, account takeovers, and service abuse. As a result of your IP address, we can figure out where you are in general to set access rules and keep your account safe from people who don't seem to be authorized to log in. Marketing choices: whether you agree to be contacted by email, text message, or on the website; and how you'd like to be contacted.
We only collect as much information as we need to for the service and to keep the casino safe and in compliance with the law. To get bonuses and promotions at Bingo Crazy Casino, you may be asked to give certain privacy and marketing consents. This is so we can make sure you get the offer, make sure you're eligible, and get in touch with you about the promotion. You can make these choices at the time of claim or in your account settings, and you can change them whenever you want. We only use your personal information for bonuses and promotions when it's needed to run the offer, stop abuse, and meet our legal obligations.
If a promotion has a prize, cashback, or bonus credit, we may need to look at your account and transaction history to make sure you're eligible for the benefit and that you've met the requirements, like making a deposit of £20 or betting £100.
Service messages vs. marketing: some messages are necessary for the promotion to run, like letting you know that you successfully signed up, changing the terms of the promotion, or letting you know that your bonus funds have been credited. They are not ads, and you may still get them even if you choose not to receive promotional ads. Marketing permission: if you agree to receive marketing, we may send you offers that are more relevant to you based on things like the games you like, the amounts of money you usually bet, and your history with bonuses.
There may be times when you will be asked to confirm that you want to receive promotional emails, SMS, push notifications, or in-app messages. Account identifiers and verification signals may be used to make sure that each promotion is claimed fairly and in line with its rules. This is done to protect players and the fairness of the promotions. Some of the things that can be checked are residency in UK, proof of age, and limits that are meant to stop the same person from making multiple claims. When you opt in to bonuses and promotions, we may process the following categories of data where relevant:
You can stop agreeing to be marketed to at any time by clicking the "unsubscribe" link in marketing emails, changing your account settings, or calling customer service. Even after you change your mind, you might still get important service messages about bonuses you already activated, like £25 confirmations or reminders that the bonus is about to expire.
When we run a promotion with a third party, like an email platform tool or a prize fulfillment service, we only share the information that is necessary to run the promotion. Partners must keep your information safe and only use it for the agreed-upon marketing reason. When you create your Bingo Crazy Casino account, we need a few pieces of information from you so we can open your profile, keep it safe from people who shouldn't be seeing it, and give you the services you want. We only need to know the information listed below in order to properly register you and follow all security and legal requirements.
We may also ask for identity verification (KYC) before you can withdraw amounts like 100 £ or more, or when certain risk checks happen, to keep play and payments safe. Help avoid delays and account restrictions by giving correct and up-to-date information.
As part of compliance screening, you may also be asked to prove your UK or tax residency if the law requires it. You are in charge of making sure that the information you give is correct and yours. You might not be able to make withdrawals or use someone else's information if you use theirs or enter incorrect information. This can happen if you try to verify your identity.
To make sure that your ID and proof of address match, make sure that they all use the same spelling and formatting. For example, if you keep trying to log in but fail, if you do something strange, or if you change important profile fields, we may ask for more information to keep your account safe. That's all the information we need for registration: to make and manage your account, help customers, follow the law, and find and stop fraud. For reasons that have nothing to do with providing casino services, we do not ask for private information. We will tell you what we need and why we need it when you ask for it if we ever need more information for compliance reasons.
Just because you registered doesn't mean you're ready to withdraw right away. Especially when a withdrawal of 100 £ is asked for, we may have to stop some actions until KYC is completed. It's important to keep your information up to date. If you change your phone number or move, you should quickly update your profile so that future KYC checks can go through without any problems. Anything you send us that we can't check will be answered with more information or proof. Deposits, withdrawals, or account access may be limited if you don't give information that can be checked. Your uploaded documents must be complete, clear, and easy to read when you send them for verification.
Most of the time, delays are caused by blurry pictures, corners that were cut off, or documents that are too old. To keep you safe, we may also compare the information you gave us when you registered with information about your payments if that's what we need to do to make sure you own the account. This keeps you safe from people who shouldn't be using your account and makes withdrawals safer. After making an account, you can log in and change your profile information. Some fields might be locked after verification, and making changes might need more checks to make sure the account is safe. To get help with your specific issue, please contact support from within your account if you have any questions about the information we need at sign-up or why we need it for KYC.
When you make a deposit to your Bingo Crazy Casino account, we handle the transaction data we need to complete the payment, keep your account safe, and meet our legal and compliance obligations. The amount of the deposit, like £20, the date and time, the status of the payment, and any technical details that help prove the transaction is real. No, we don't keep full payment card information on our servers. When possible, we send sensitive payment information to regulated payment providers using secure transmission and tokenization. We only keep the few records that are needed for accounting, customer service, preventing fraud, and reconciliation.
When you make a deposit or a payment, we may collect and process a mix of the following transaction data: transaction identifiers (order or reference number), provider transaction IDs, authorization results, and status updates. This depends on the method you choose. Payment instrument details (limited): a partial card number (for example, the last four digits), the type of card, the country that issued the card, or an identifier for the wallet account that the payment processor gives you. Full information about the deposit, including the amount (for example, deposit £50), the type of currency used, and any fees that were charged if they were shown at checkout. To stop people from abusing their accounts, you need to link them to your player ID, registered email address, and payment method.
Ip address, device and browser data, location clues, and risk scoring flags are all examples of security and device signals that are used to spot suspicious activity. When deposits are credited correctly, failed payments are looked into, and chargebacks or disputes are settled, this information is used. Such as, if a deposit of £100 is marked as pending, transaction identifiers and provider responses make it easy for support teams to find the payment. Automatic fraud prevention and compliance checks may be done on deposits, especially when patterns point to a higher risk, like multiple attempts, strange device changes, or account information that doesn't match. These checks help keep players and the casino safe from transactions that aren't supposed to happen.
If the payment method doesn't seem to belong to the account holder or if the behavior of the deposit suggests that the account may have been hacked, we may limit deposits or ask for more proof to keep transactions safe. Legal and government rules say that transaction records must be kept for a certain amount of time. Records may include deposit and refund logs, audit trails, and communications related to a payment issue. Records may be kept even after an account is closed if needed for legal reasons.
To protect our players and follow the rules set by regulators, Bingo Crazy Casino may ask for verification before processing a withdrawal, raising a payout limit, or when account activity points to a higher risk. You can be sure that the account is yours, the payment method is real, and that winnings are given to the rightful owner with these checks. Verification is done in a proportional way. Most withdrawals go through with little trouble, but bigger requests like "withdraw $500" or patterns that look like account takeovers can lead to more questions. Clear documents the first time around help keep things on schedule and cut down on the need for follow-up. Why we check Identity (KYC) is important. We check your personal information to make sure it's correct so we can safely pay you out and stop identity theft. Name, date of birth, address, and the device or login behavior linked to your account can all be checked to make sure they are correct.
Money's source (SOF). When it's necessary, we make sure that money used for gambling comes from legal sources. SOF checks happen more often when there are a lot of deposits, strange transaction patterns, or large cashouts, like 1000 £ in a short amount of time. Fraud checks and safety checks. We look for hacked accounts, stolen payment methods, collusion, the risk of chargebacks, and bonus abuse. As part of this, you may have to prove that you own the payment methods and make sure that the activity on your account is in line with how ordinary players act. For example, we might ask for a passport, national ID card, or, in some cases, a driver's license as proof of who you are. Please note that we will only ask for what is necessary in your case.
Recent utility bills, bank statements, or official letters with your name and address on them are all good forms of proof of address. Proof that you own the card, e-wallet, or bank account is needed as payment method ownership. For cards, this could be a picture of the card with only the last few numbers visible. Paystubs, tax forms, an employer letter, bank statements showing salary deposits, or other legal proof of income can be used as proof of source. If it applies, proof of where the money came from, like sale agreements or inheritance papers for big assets or one-time income. What could happen to payouts while checks are being processed? Withdrawals could be put on hold until requested information is received and checked.
So that there is less chance of fraud, we may ask you to use the same payment method you used to deposit money. Before giving out money, we may ask for updated documents if the information is missing, wrong, or can't be read. Do not wait too long by making sure that the information in your account and documents are exactly the same, especially your name and address. Send images that are clear, full-frame, and have text that can be read. When you make a deposit or withdrawal, use a method of payment that is registered in your own name. You should show proof of your source of income and account holder name on documents if you are asked for SOF. You may be asked for more information to confirm your address history or document formats if you are sending documents from UK or if your UK is different from where you currently live.
If you share information with us to verify your payout, it will only be used for compliance and security reasons, and it will be handled in a way that is in line with our privacy policies.
Bingo Crazy Casino encourages responsible play by giving you useful tools that help you keep track of your spending and time. It's easy to change these settings before they make play uncomfortable. You can find them in your account area. If you think gambling is no longer fun, you can stop right away by setting limits or taking a break. Bingo Crazy Casino only uses the personal information it needs to properly carry out your choice and meet legal and security requirements when you use these tools.
Setting limits is a smart way to keep track of your money and how you play. It's up to you to pick thresholds that are comfortable for you and change them as things change. You could set a limit on how much you can deposit, like £50 per day or £200 per week. Deposit limits tell you how much you can deposit in a certain amount of time. Loss limits: Decide how much you can lose in a day, a week, or a month. This feature limits the total amount of money you can bet during a certain time period. Limits on sessions and time: Set reminders or a maximum session length to cut down on long sessions.
Going to your responsible gaming settings and entering the new limit is how you change a limit. Most of the time, decreases happen right away, while increases may not happen until after a "cooling-off" period. This is done to avoid sudden changes. It keeps track of the type of limit, its value, its time frame, the date and time it was set, and any changes that were made in audit logs. The limit is enforced, disagreements are settled, and compliance requirements are met with this information. It is not used to send you ads for gambling based on the limits you set. Your account identifier, device and login security signals, and the total number of transactions needed to set the limit are usually the bare minimum of your information that is used.
If an identity check is needed, the casino may also check the player's age and where they are in UK to make sure the tools are used in line with the rules. You can block yourself from accessing your account for a certain amount of time with self-exclusion if you need a stronger option. You won't be able to bet, deposit money, or get promotional messages related to games while you're self-excluded. You can also choose a shorter cooling-off break if you only need a short break and don't want to commit to a longer one. Play stops for a set amount of time during "cooling-off" breaks. Self-exclusion: longer periods of time during which you can't access your account or play games.
Permanent exclusion: if it's possible, an indefinite ban that may need a formal review before it can be lifted. Use the "responsible gaming" section of your account or contact support if you can't get to your profile to start self-exclusion. If you have more than one account, you should let people know about them so that the restriction can be applied consistently. Bingo Crazy Casino stores your request to be banned, the length of time you choose, and proof of identity in case they need to in order to stop people from getting around the ban. This can include simple verification data and logs that show the restriction was put in place. For legal reasons and to keep you from accidentally being added back, the casino may keep records of your exclusion even after the time period is over.
Based on standard withdrawal checks, any remaining balance is dealt with. For instance, after verification, you might be able to withdraw $500, but you won't be able to make deposits or play games while the ban is in effect. When you choose "Responsible Gaming Tools," Bingo Crazy Casino treats them as sensitive account controls. Only trained staff and systems that need to enforce restrictions, look into security issues, or follow the law can get in. The data is only shared when it's needed, like when it's necessary to process transactions with payment providers or to work with regulators and auditors. When proof of age or identity is needed to properly apply exclusions, you may be asked to show proof of your UK or residence to show that you are eligible, especially if you use the service in UK.
Documents sent in are only used for verification, preventing fraud, and making sure that rules are followed. They are kept for as long as the law and internal risk controls require. If you use limits or self-exclusion and ask to stop marketing messages, the casino will change your contact preferences and keep a record of the request to make sure it is followed going forward. And if something is wrong, you can ask to see the personal information that is connected to your responsible gaming settings and have it fixed.
We get the information we need to meet legal and security needs and open and run your account. Name, date of birth, contact information, address, login and device information, payment information (masked if possible), gameplay history, bonus use, and support history are some of the things that are usually in this list. It helps us handle deposits and withdrawals, stop fraud, set limits on responsible gaming, give out bonuses correctly, and follow licensing and anti-money laundering rules.
Through encrypted connections and payment providers that have been checked out, deposits are processed. All credit card numbers and CVV codes are not saved on our servers. When card saving is possible, the payment provider takes care of it by tokenization, which means that your private information stays with the processor. Additionally, you can always delete saved payment methods from your account settings.
AML rules say that we have to check your identity before we can release withdrawals. This is to protect your account. Picture ID (driver's license or passport), proof of address (bank statement or utility bill), and proof of payment method (a picture of your card number with the last four digits only, or a screenshot of your wallet profile for an e-wallet) are the most common types of documents. Use the secure link from support to send files or upload them in your cashier. Once we get clear documents, most checks are done within 24 to 48 hours. One payment method in your name is the only one that gets the money.
For bonus terms to be applied correctly, we use data from gameplay and transactions. This includes looking at the games that are eligible, the wagering requirements, the maximum bet, and any patterns of bonus abuse like having multiple accounts, linked payment methods, or playing infrequently. We also handle settings for limits, such as deposit limits, loss limits, time-outs, and self-exclusion, and keep records to make sure they are followed. If we find a bonus breach, we may cancel the bonus and any winnings that came from it, as stated in the Bonus Terms.
Only players from certain countries are allowed to play. Our licensing and risk checks, as well as the rules in UK, determine if we can do business there. We check people's location and identities when they sign up and when they pay. Accounts from certain places can be blocked, and £ may be sent back to the source of the payment after checks. Mobile access is possible through a browser or, if available, an app. For account security, use a unique password and enable two-factor authentication (FA) if it's available. Also, contact support right away if you think someone has gotten into your account without permission so we can freeze it and look into it.
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